The digital administration of the city of Bonn is taking the next step towards the future: it is expanding its information offering with a data protection-compliant AI chatbot that is available around the clock and in 95 languages. The assistant can be found on the website and offers uncomplicated, intuitive support. It answers questions about city services, administrative services, contact information and the Events Calendar. The chatbot understands complex queries and provides contextual, precise answers without the need to install an app or register.
Added value for the administration
- Relief from routine requests and standard information
- Automatic multilingualism and translation
- Continuous improvement through user feedback
- Fully automated integration of all relevant municipal information sources
- No additional editorial support required from the administration
The technology behind the chatbot
- Integration of municipal data sources with the content of the Bonn.de website, service portal and interface connection to the responsibility finder (XZuFi) and Events Calendar.
- Semantic analysis and context-related answer generation
- Highly optimized vector and graph databases
- Continuous optimization through automatic quality assurance.
Particularly noteworthy is the integration of plain language, which facilitates access for all citizens. The chatbot was developed by neuraflow, a multi-award-winning GovTech start-up from Bremerhaven that already supports over 50 municipalities.
With the new service, the city of Bonn is relying on a user-friendly, modern solution to improve citizen communication and administrative efficiency.
You can easily find the Bonn.de chatbot directly on the homepage.