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The city of Bonn is rising to the challenge of digital change. With the strategy for the development of the digital city and digital administration, it describes the digitalization process it has already initiated, breaks new ground in shaping digitalization and relies on a strong partnership with companies and scientific institutions.
The world is in the midst of digital change. Digitalization and the associated changes in all areas of our lives are among the greatest challenges we face. Digital solutions are an important building block for sustainable cities of the future. Citizens expect cities and municipalities to make use of new technologies - both to make everyday life easier in the long term and to provide more and more easily accessible municipal services.
With its strategy for the development of the digital city and digital administration, the City of Bonn aims to further expand its smart city activities. It aims to be innovative and citizen-oriented and wants to increase both its level of digitalization and the quality of its services. It wants to achieve this by focusing on specific projects that can be implemented quickly and by setting up professional project and process management.
The digitalization strategy is not a self-contained and time-limited individual project. Rather, it is an ongoing, permanent process in which the entire administration of the City of Bonn is involved.
Under digital administration, the City of Bonn combines all projects that primarily have an organizational and information technology impact within the city administration. These include online services/eGovernment services for citizens, the design of the digital workplace and IT work processes, as well as joint cooperation projects with citizens.
In the Digital City, the city administration is working with providers from business and science to implement projects in the public sphere in order to make Bonn more efficient, technologically advanced, greener, more socially inclusive and, above all, more sustainable.
Vision
The measures are bundled and prioritized, employees are trained in process and project management, and a quarterly or semi-annual review and control is carried out at the office management and departmental levels. Both the administrative projects already outlined and the cooperation with external partners described are combined with individual measures, sub-strategies and sub-goals to create an overall picture of the innovative and citizen-oriented Smart City.
Initial situation
In 2016, representatives from companies, public authorities and non-profit organizations worked together with great commitment to develop project ideas for digital administration and smart cities. Thanks to this committed participation, 90 project ideas were developed from around 350 proposals for digitalization projects, some of which were backed up with an implementation plan.
The Digital Hub Bonn was also founded in 2017. The Digital Hub offers the opportunity to better position Bonn as a competitive IT location and to strengthen innovation and start-ups. The "IT community" in the region in particular has considerable potential for innovation and start-ups.
With a focus on digital administration, the Bonn City Council decided on the organization and content of a first annual digital administration agenda on 9 November 2017. Since the beginning of 2018, a Chief Digital Officer (CDO) has been the advisor and driving force behind the digital transformation. Initial fields of action and specific projects have been described and regular progress reports will be provided.
The aim is to consolidate and collaborate with partners from urban society, which includes the guidelines and goals of the Smart City Charter with measures for a binding and long-term implementation for Bonn.
Transparency
An important factor for acceptance is transparency - both internally and externally. Within the administration, employees must be involved in this far-reaching change process, as the quality of work should be improved and be as efficient as possible. Digital processes are being implemented across all offices. And last but not least, employees must be relieved of any concerns about job security or loss of skills. It is expressly not about job cuts through digitalization.
External transparency takes two aspects into account:
The public must know that the necessary process of change in the administration is more profound than it appears at first glance: digitalization of work does not just mean a 1:1 change from analogue to electronic processes.
(Potential) partner companies and citizens are always up to date so that they can continue to develop digitalization together and provide new impetus and new ideas.
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