In mid-May 2024, the Servicekonto.NRW in the service portal of the City of Bonn was switched off. Since then, the BundID has been available as a new registration option for applying for online services.
All information on how to convert your Servicekonto.NRW to a BundID account can be found here:
Up to now, the large number of service accounts has always been criticized, so there was not only a Servicekonto.NRW, but also a Servicekonto Baden-Württemberg, the BayernID and others. On the one hand, this was not particularly customer-friendly, as citizens had to create numerous accounts and find their way around a confusing structure. On the other hand, it was also complex for software manufacturers, as it had to be possible to connect to numerous accounts.
The City of Bonn therefore welcomes the nationwide switch to the BundID.
Even though the City of Bonn has not been spared from disruptions since the changeover, the results so far have been positive. Since its launch in mid-May 2024, usage figures for the service portal have remained at the same level as in recent weeks. So far, there have only been queries from citizens regarding the large number of maintenance windows, and we have received one positive response regarding the simple login. We assume that it will be accepted by the citizens of Bonn and that user-friendliness will be continuously improved at a central location.